Contents

• Overview
• How it works
• Features
• Getting Started
  • Accessing Another PC
  • Getting Help
  • Offering Help
    • Creating a Ticket
    • Accepting a Ticket
  • Connection Modes
• SupportSmith User Interface
  • The SupportSmith Manager Dialog
    • Main Menu
    • Access Page
    • Invite Page
    • Offer Help Page
  • Connection Window
    • Remote Control Menu
      • File Transfer
    • Remote Desktop Menu
      • Remote Desktop Configuration
    • Remote Presentation Menu
    • Chat Window
  • The Tray Icon
• SupportSmith Settings
  • Status Page
  • Activity Page
  • General Page
  • Access Control
• Getting Technical Support