Contents

• SupportSmith v2.0
• Components
  • Server
    • Settings
      • Communications
      • Access Control
        • Logins
        • Remote Tool Access Rules
          • Admin Mode
          • Support Mode
        • Agent Features
      • Licenses
      • General
  • Support Tools
    • User Interface
      • Tray Bar Icon and Menu
      • Support Manager
        • Support Manager Window
          • About Box
        • Support Queue Tab
        • Incidents Tab
        • Computers Tab
      • Support Client
        • Start Page
        • Remote Control
          • Remote Session
        • File Transfer
        • Remote Shell
        • System Information
      • Incident Viewer
    • Settings
      • Connection
      • User Information
      • Incidents
        • How to Add a New Field
      • General
  • Pre-Installed Agents
    • User Options
      • How to Work with a Colleague
      • How to Request Support
      • How to Chat with a Tecnician
    • Settings
      • Status
      • Connection
      • Access Control
      • User Information
      • General
      • Admin Access
  • On-Demand Agent Creator
    • Settings
      • User Interface
      • Misc
      • Communications
      • General
      • Strings
• Quick Setup Guide
  • Install and Configure the SupportSmith Server 
  • Install and Configure an Agent
  • Install Support Tools
  • Trying the first Support Session
  • Install On-Demand Agent Creator
• Software Registration
  • Registering your Trial Version
  • How to Place an Order
• Obtaining Technical Support