Quick Setup Guide


 

If this is the first time you run a SupportSmith v2.0,

we suggest you follow this guide step by step:

 

1.Install and Configure the SupportSmith Server
2.Install and Configure an Agent
3.Install Support Tools
4.Try the first Support Session
5.Install On-Demand Agent Creator

 

 

- Required Setup files:

 

•Server

 SupportSmith v2 Server.msi

 

•Suporter Tools

 SupportSmith v2 Suport Tools.msi

 

•Pre-Installed Agent

 SupportSmith v2 Agent.msi

 

•On-Demand Agent Creator

 SupportSmith v2 On-Demand Agent Creator.msi

 

•License files (.xml and .txt)

Get yours! Apply for a 30-day free evaluation License on our website.

 

Get registered at:

www.supportsmith.com

 

- After Setup, files can be found at:

•Start > Programs > SupportSmith v2
•C:\Program Files\SupportSmith v2
•C:\Documents and Settings\*user*\Application Data\Cybele Software\SupportSmith v2\
•C:\Documents and Settings\*user*\My Documents\Cybele Software\SupportSmith v2\

 

 

- General System Requirements:

•Intel Pentium or equivalent processor
•OS: Windows XP, Windows Vista.
•CPU: 128MB of RAM (256MB recommended)
•Free hard-disk space: Server 10MB; Supporter 15MB; PreInstalled Agent 25MB ; On-Demand Agent 5MB.

 

 

- Configuration Information you will be required:

•Private IP/URL & Port to access the server (for network access)
•Public IP/URL & Port to access the server (for external access)
•Proxy settings (if applies)
•Domain, User and Password (to test Login as Technician)

 

 

- Got questions? Email us! support@cybelesoft.com