Contents
SupportSmith v2.0
Components
Server
Settings
Communications
Access Control
Logins
Remote Tool Access Rules
Admin Mode
Support Mode
Agent Features
Licenses
General
Support Tools
User Interface
Tray Bar Icon and Menu
Support Manager
Support Manager Window
About Box
Support Queue Tab
Incidents Tab
Computers Tab
Support Client
Start Page
Remote Control
Remote Session
File Transfer
Remote Shell
System Information
Incident Viewer
Settings
Connection
User Information
Incidents
How to Add a New Field
General
Pre-Installed Agents
User Options
How to Work with a Colleague
How to Request Support
How to Chat with a Tecnician
Settings
Status
Connection
Access Control
User Information
General
Admin Access
On-Demand Agent Creator
Settings
User Interface
Misc
Communications
General
Strings
Quick Setup Guide
Install and Configure the SupportSmith Server
Install and Configure an Agent
Install Support Tools
Trying the first Support Session
Install On-Demand Agent Creator
Software Registration
Registering your Trial Version
How to Place an Order
Obtaining Technical Support